Effective Date: 11 - 30 - 2025

This Privacy Policy describes how Excellent Body Shop Corporation ("Excellent Body Shop," "CarShield," "we," "us," or "our"), located in Opa-locka, Florida, collects, uses, and discloses your personal information when you visit our website excellentbodyshop.com (the "Site") or utilize our auto body and paint services.

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information").

a. Information You Provide Directly

This information is collected when you interact with us, such as when you book an appointment, request an estimate, or contact us:

Contact Information: Full Name, Phone Number (including mobile number for SMS consent), and Email Address.

Vehicle Information: Make, model, year, VIN, license plate number, and details regarding the damage or repair required.

Financial and Insurance Information: Details necessary to process payments or file insurance claims (e.g., insurance provider, policy number, claim details).

b. Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity:

Usage Data: IP address, browser type, operating system, pages viewed, time spent on the Site, and referring website addresses.

Cookies and Tracking: We may use cookies and similar tracking technologies to track activity on our Site and hold certain information.

2. HOW WE USE YOUR INFORMATION

We use the collected Personal Information for the following primary purposes:

To Provide Services: To schedule appointments, inspect your vehicle, generate accurate repair estimates, and complete the auto body and paint services.

Communication: To contact you regarding the status of your vehicle, provide estimates, send billing/invoicing information, and respond to your inquiries.

Insurance Claim Management: To facilitate and manage the repair claim process with insurance companies on your behalf.

Marketing: To send you updates, alerts, and occasional marketing messages via email or SMS (only with explicit consent).

Improvement: To analyze usage data to improve the functionality, content, and user experience of our Site and services.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. SHARING AND DISCLOSURE OF INFORMATION

We only share your Personal Information with third parties in the following limited circumstances:

Service Providers: We may share information with trusted third parties who perform services on our behalf, such as payment processors, website hosting providers, and customer relationship management (CRM) platforms.

Insurance Companies: We disclose necessary vehicle and claim information to your insurance provider to process your claim and secure payment for services.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

4. SMS CONSENT AND COMMUNICATIONS

When you submit a contact form or provide your mobile number, you may opt-in to receive SMS notifications, alerts, and marketing from Excellent Body Shop Corporation.

Message Frequency: Varies.

Msg & Data Rates: May apply.

Opt-Out: You can text STOP to the provided number (e.g., (786) 222-0479) to unsubscribe at any time. Text HELP for assistance.

5. DATA SECURITY

We implement a variety of security measures to maintain the safety of your Personal Information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. LOCATION

Excellent Body Shop Corporation operates solely within the United States, primarily serving the South Florida area, including Miami and Hialeah, from our location at 3890 Northwest 132nd Street, Opa-locka, Florida 33054.

7. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document.

8. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [Insert General Contact Email Address]

Phone: (786) 222-0479

Address: 3890 Northwest 132nd Street, Opa-locka, Florida 33054